Refund policy

We hope that you will be very happy with your purchase but if for any reason you need to return your item please see the following details:

Item is damaged or faulty upon receipt

If your item is damaged or faulty due to any reason upon receipt, please sign for the item as damaged with the courier and contact us immediately.  If the damage or fault to the item is not noticeable until you have opened up the packaging, please keep the packaging for the product and inform us within 7 working days.  Please e-mail details of your complaint to sales@bedsonlegs.co.uk.  Please attach pictures of the damage to your e-mail so that we can resolve this as quickly as possible.  If you do not inform us within 7 days this may jeopardise your rights to cancel.

If you accept a replacement this can not be cancelled once the item has been dispatched without incurring a returns fee.

If you would like to return the item we will book in a collection with yourself, the collection is bound by the same terms as the delivery & the item must be packaged in it's original packaging. Once the item has been returned to us in good condition, the consumer will be refunded within 14 days.

Items faulty within warranty period

If your item becomes faulty due to a manufacturing fault within the guarantee or warranty period, and it's over 7 days since receipt of the item, please contact us via the following at sales@bedsonlegs.co.uk.

Please attach pictures of the fault to your e-mail so we can resolve your request as quickly as possible.  If the product is within it's guarantee or warranty you will be entitled to a repair or replacement.  If the item requires a collection and refund, the item must be packaged.  We can send out packaging to cover the item as we can not collect the item unless it is wrapped.

If you change your mind

If for any reason you wish to return the goods (except for special order items such as made to order mattresses or items that are not on our website), please note that you have 14 days in which to report this to us. There will be a minimum charge of £60 (+ any chargeable delivery fee paid on initial order) to return your item (if you live an area which is not free delivery, this returns fee will be higher).  This is normally per item so per bedor per mattress.

If your item is a MADE TO ORDER item, there will be a cancellation charge or returns fee of £100  (+ any chargeable delivery fee paid on initial order) or for any 6FT SUPER KINGSIZE BED, 50% of the price of the bed  (+ any chargeable delivery fee paid on initial order), if the item has already been manufactured even if it has not been dispatched with the courier.   A made to order item constitutes any item where you have had to select a size, colour and/ or storage option.  If the item you have ordered is not on our website we will be unable to accept it back.

We aim to process all refunds within 14 days once your item has been returned to ourselves in good condition.

Please contact us via the following at sales@bedsonlegs.co.uk.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.html

Under our hygiene and safety policy, mattresses that have been used cannot be resold, and therefore cannot be returned once they have been slept on. Bed frames or divans can not be partially or fully assembled.  The item/s must be packaged in it's original packaging and sealed appropriately.  It may affect your refund if the goods are not in the correct packaging and sealed.  

If we have an offer by which you have benefited from such as vouchers and you have already received the voucher code, you will be refunded less the amount of vouchers you have received as well as the returns fee.  All upgraded delivery charges are non-refundable such as Saturday delivery charges. 

If the item requires a collection and refund, the item must be packaged.  We can send out packaging to cover the item as we can not collect the item unless it is wrapped.  We will also request pictures or a video of the item packaged to make sure it is in a suitable condition to be collected safely by the courier.

If you change your mind once the item had been dispatched (which is up to 6 days before delivery) or if the item does not fit or the courier company does not think it is safe enough to take upstairs, you would still incur a minimum return fee of £60  (+ any chargeable delivery fee paid on initial order) for standard items.

If your item is a MADE TO ORDER item, there will be a cancellation charge or returns fee of £100  (+ any chargeable delivery fee paid on initial order) or for a 6ft Super King Size Bed, 50% of the price of the bed (+ any chargeable delivery fee paid on initial order) , if the item has already been manufactured even if it has not been dispatched with the courier.   A made to order item constitutes any item where you have had to select a size, colour and/or storage option.  If the item you have ordered is not on our website we will be unable to accept it back.

Collections are done between 7.00am- 9.00pm and you will be given a 3hr time slot the evening before collection.  

If you are not in for the collection and have confirmed that you would be available there will be a minimum extra £60 charge.  Please note the same delivery terms and conditions apply to returns.