Privacy policy

Last updated: 15 September 2026

This privacy policy explains how Beds on Legs Ltd collects, uses, stores and shares your personal information when you visit our website, contact us or purchase goods and services from us.

Beds on Legs Ltd is the data controller responsible for your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Beds on Legs Ltd
Amsterdam Road
Hull
HU7 0XF

Company number: 06870812

Telephone: 01482 576771
Email: sales@bedsonlegs.co.uk

Personal information we collect

Depending on how you use our website and services, we may collect the following information:

• Your name, billing address and delivery address.
• Your email address and telephone number.
• Details of the products and services you order.
• Payment and transaction information. Complete card details are normally processed directly by our payment providers and are not stored by Beds on Legs Ltd.
• Account information, such as your username and encrypted password, if you create an online account.
• Delivery information, including access details, delivery instructions and information needed to provide assembly, disposal or other services.
• Copies of emails, telephone notes, messages and other correspondence between you and us.
• Information relating to returns, complaints, warranty claims, payment disputes and customer service enquiries.
• Photographs, videos or other evidence you provide in connection with a damaged, faulty or incorrect item, a delivery issue or another complaint.
• Reviews, feedback and survey responses.
• Marketing preferences and records of whether you have agreed to receive marketing communications.
• Technical information, such as your IP address, browser type, device information, pages visited and information collected through cookies and similar technologies.

Please only provide delivery or access information that is relevant and necessary. If you give us information about another person, for example because an order is being delivered to them, you must ensure that you have their permission to provide their details to us.

How we collect your information

We collect personal information when you:

• place or attempt to place an order;
• create an account on our website;
• contact us by telephone, email, through our website or by another method;
• request a quotation or information about a product;
• enter a promotion or subscribe to marketing;
• submit a review, survey response or other feedback;
• make a return, complaint, warranty claim or payment dispute; or
• browse or interact with our website.

We may also receive information from payment providers, manufacturers, suppliers, delivery companies, review providers and other organisations involved in fulfilling your order or dealing with a customer service matter.

How we use your information and our lawful bases

Processing and fulfilling your order

We use your information to:

• process payments and confirm your order;
• order goods from manufacturers and suppliers;
• arrange delivery, assembly, disposal and other requested services;
• provide order and delivery updates;
• manage cancellations, returns, refunds and warranty claims; and
• contact you about your order.

Our lawful basis is that this processing is necessary to enter into or perform our contract with you.

Customer service and complaints

We use your information to respond to enquiries, investigate delivery issues, resolve complaints, handle product faults and defend or manage payment disputes and legal claims.

Our lawful basis is the performance of our contract with you and our legitimate interests in providing customer service, keeping accurate records, resolving disputes and protecting our business.

Legal and accounting obligations

We may use and retain information to maintain tax and accounting records, respond to lawful requests, comply with consumer protection requirements and meet our other legal and regulatory responsibilities.

Our lawful basis is compliance with a legal obligation.

Fraud prevention and business security

We may use information to verify transactions, prevent fraud, protect our website and systems, and establish, exercise or defend legal claims.

Our lawful basis is compliance with our legal obligations and our legitimate interests in protecting our customers and business.

Reviews and customer feedback

We may contact you after a purchase to ask for a review or feedback about your order. We may use a review provider to send the invitation on our behalf.

Our lawful basis is our legitimate interest in understanding customer experiences and improving our products and services. You may ask us not to send further review invitations.

Marketing

Where you have asked to receive marketing, we may use your contact details to send information about products, offers and promotions that may interest you.

Where required, our lawful basis is your consent. You can withdraw your consent or unsubscribe at any time by using the unsubscribe link in a marketing email or contacting us at sales@bedsonlegs.co.uk.

We may also send limited marketing about similar products to existing customers where permitted by law. Our lawful basis is our legitimate interest in promoting our business. You can opt out at any time.

Improving our website and services

We may use website and transaction information to monitor performance, understand how customers use our website and improve our products, services and customer experience.

Where the information is collected through non-essential cookies, our lawful basis is your consent. For other limited business analysis, our lawful basis may be our legitimate interest in improving and operating our business.

Who we share your personal information with

We only share personal information where it is necessary to process your order, provide a service you have requested, operate our website, comply with the law or protect our legitimate business interests.

We may share your information with the following organisations:

Shopify and payment providers

Our online shop is hosted by Shopify. Shopify helps us operate the website, manage orders and process transactions. Payment information is processed securely by Shopify and the payment provider selected at checkout. Beds on Legs Ltd does not normally receive or store your complete card details.

You can read more about how Shopify handles personal information in the Shopify Consumer Privacy Policy.

Klarna

If you choose a Klarna payment option, we will share relevant contact, identification and order information with Klarna. Klarna uses this information to assess whether you qualify for its payment options, provide the selected payment service, manage payments and prevent fraud.

Klarna is responsible for how it uses your information for these purposes. Further information is available in Klarna’s privacy notice.

Manufacturers and suppliers

Many of our products are sent directly from the manufacturer or supplier. We may provide them with the information needed to manufacture, arrange, deliver or service your order. This will normally include your name, delivery address, telephone number, email address, order details and relevant delivery instructions.

Delivery companies

We use AIT and a range of other delivery companies. Our manufacturers and suppliers may also appoint their own delivery partners.

The delivery company used depends on the products ordered, the manufacturer or supplier and the delivery location. This means that the identity of the delivery company may not always be known when you place your order.

We, our manufacturers or our suppliers will only share the information reasonably necessary to arrange and complete your delivery. This may include your name, delivery address, telephone number, email address, order details and relevant access or delivery instructions.

A delivery company may contact you directly to arrange a delivery date, provide delivery updates or resolve a delivery-related issue.

If you would like to know which manufacturer, supplier or delivery company has received your information in connection with a particular order, please contact us at sales@bedsonlegs.co.uk.

Assembly, disposal and other service providers

If you purchase assembly, disposal or another additional service, we may share the information required with the company appointed to provide that service.

Technology and professional service providers

We may share information with trusted organisations that help us operate our website and business, including providers of:

• website hosting and ecommerce services;
• payment processing and fraud prevention;
• email, communications and IT support;
• accounting and record-keeping systems;
• website analytics and cookie management;
• customer reviews and feedback services; and
• legal, accounting, insurance and other professional advice.

Authorities and legal disclosures

We may disclose personal information to government bodies, regulators, courts, law enforcement agencies, payment providers, banks or other parties where required by law or where necessary to prevent fraud or establish, exercise or defend a legal claim.

We do not sell or rent your personal information to third parties.

International transfers

Some of the service providers we use, including Shopify and certain technology providers, may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure that an appropriate safeguard is in place. This may include transferring information to a country covered by UK adequacy regulations or using approved contractual safeguards.

Further information about the safeguards used by a particular provider can be found in that provider’s privacy notice or requested from us using the contact details in this policy.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, tax, accounting and contractual obligations.

• Order and transaction records: normally retained for six years after the end of the relevant financial period to meet tax, accounting and legal requirements.
• Customer service, complaint and warranty records: normally retained for up to six years after the matter is concluded, or longer where a claim or dispute remains ongoing.
• Uncompleted enquiries: normally retained for up to two years after our last contact unless there is a reason to keep them for longer.
• Marketing information: retained until you unsubscribe, withdraw your consent or we determine that the information is no longer required. We may retain a minimal suppression record to make sure we respect your request not to receive marketing.
• Online account information: retained while your account remains active and for a reasonable period afterwards, subject to any information we must retain for legal or contractual reasons.
• Cookie information: retained for the periods stated in our cookie consent tool or cookie information.

We may retain information for longer where this is required by law or necessary in connection with an ongoing complaint, chargeback, warranty claim, investigation or legal dispute.

How we protect your information

We take reasonable physical, electronic and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who need it for legitimate business purposes. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Cookies and similar technologies

Cookies are small files stored on your device when you visit a website. They allow a website to function, remember preferences and provide information about how the website is used.

We may use:

• Strictly necessary cookies required for functions such as the shopping basket, checkout, security and cookie preferences.
• Functional cookies that remember choices and provide enhanced website features.
• Analytics cookies that help us understand how visitors use the website and how it can be improved.
• Advertising cookies that may be used to measure advertising or show more relevant advertising, where applicable.

Strictly necessary cookies do not require consent. We will ask for your consent before placing non-essential cookies where consent is required by law.

You can accept, reject or change your non-essential cookie choices through the cookie settings available on our website. You can also control cookies through your browser settings, although blocking essential cookies may prevent parts of the website from working correctly.

Your data protection rights

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information;
• ask us to restrict how we use your information;
• object to certain uses of your information, including direct marketing;
• receive certain information in a portable format;
• withdraw your consent where we rely on consent; and
• raise a concern with the Information Commissioner’s Office.

These rights are not absolute and may not apply in every situation. For example, we may need to keep certain order information to comply with our legal and accounting obligations or to deal with a legal claim.

You will not normally have to pay a fee to exercise your rights. We may ask for information to confirm your identity before responding to a request.

To exercise your rights, email sales@bedsonlegs.co.uk or write to:

Beds on Legs Ltd
Amsterdam Road
Hull
HU7 0XF

Automated decisions and finance applications

Beds on Legs Ltd does not normally make decisions about you based solely on automated processing that have a legal or similarly significant effect.

If you apply to use a payment or finance service provided by Klarna or another payment provider, that provider may carry out automated identity, fraud, affordability or credit assessments. The provider is responsible for that processing, and you should read its privacy notice before applying.

Complaints

If you have a concern about how we use your personal information, please contact us first so that we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk/make-a-complaint

Links to other websites

Our website may contain links to websites operated by other organisations. Once you follow a link to another website, that organisation is responsible for how it collects and uses your personal information.

We are not responsible for the privacy practices or content of external websites. You should read the privacy notice on the relevant website before providing personal information.

Changes to this privacy policy

We may update this privacy policy when our services, suppliers or legal obligations change. The latest version will be published on this page, and the date at the top will show when it was last updated.

Contact us

If you have any questions about this privacy policy or how we use your personal information, please contact:

Beds on Legs Ltd
Amsterdam Road
Hull
HU7 0XF

Telephone: 01482 576771
Email: sales@bedsonlegs.co.uk