Terms & Conditions
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
General terms and conditions
If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact
Beds on Legs Ltd
VAT Number 347 8642 20
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted or if you are paying on finance you need to have been accepted for finance, paid your deposit and signed the finance agreement. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.
2. Acknowledgement of your order
As you go through the checkout process, you will be asked for your e-mail address, this allows us to process your order. We will send you a confirmation invoice as soon as we can process your order, this may be the next day if you have placed your order on an evening. For the avoidance of doubt, this correspondence does not constitute a contract between us.
3. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Beds on Legs. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
4. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
5. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
All orders are subject to acceptance and availability. If the goods are not available within the lead times given on the website you will have the option either to wait until the item is available from stock, accept an alternative or to cancel your order.
7. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
9. Payment terms
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' or the little van in the corner and then ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payments through Secure Hosting online payments, we also accept credit card payment over the phone, unfortunately we no longer accept cheques. We accept Visa, Mastercard, Maestro, Visa Electron, Solo.
All items are charged to your card immediately after your order is placed, however if your item is on a longer lead time and you would like to pay a deposit until your item arrives in stock please contact us on 01482 576771 and we can take your order over the phone with a 10% deposit until your item arrives in stock. We can only do this if your card is registered to the delivery address.
When the item arrives in stock, we will contact you to take your card details again (all credit card details are destroyed after the deposit is taken) in order to process the balance payment. We will then dispatch the item with the courier company who will contact your to arrange a day for delivery.
Please do not e-mail credit card information, please contact us on 01482 576771. Once your payment has been taken your card details are then destroyed.
We can not take any payments over the telephone for cards that are not registered to the delivery address for security purposes.
We also accept finance through Divido, the order can only be processed in accordance with the finance terms listed on the following link: Finance Terms
Payment is only considered complete after the the following three stages are complete:
1. Finance is accepted
2. Deposit has been paid
3. Agreement has been signed
10. Delivery charges
We deliver free of charge within England, Wales & Scotland excluding the post codes
in the exclusion from free delivery section listed in our delivery terms on the following link:
Delivery Charges & Terms
If you are in the Scottish highlands or one of the post codes listed in the exclusion from free delivery section our couriers charge a nominal fee for this service.
11. Delivery/ Collection
11.1 Our delivery charges are set out on the following link:
Delivery Charges & Terms
These are normally added to your order through the checkout process after you have typed in your post code, however if the charge is not present upon checkout but is listed in our exclusion from free delivery list, we will call after the order is placed to get permission to take the charge from your card.
11.2 Please note that we are only able to deliver to addresses within the United Kingdom excluding Northern Ireland. We can also not deliver to Ireland.
11.3 We will deliver the goods to the address you specify for delivery on your order. It is important that this address is accurate. If you have any delivery instructions, please inform us via e-mail to firstname.lastname@example.org. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). Where you have requested a pre-call for delivery/collection and do not answer your phone leading to delivery failure, there will be a charge a minimum charge of £40 for redelivery/collection.
11.4 We will aim to deliver the goods by the date quoted for delivery under the price on each individual product page but delivery times are not guaranteed. If we are unable to deliver in the time quoted, we will contact you with the revised delivery time via e-mail or telephone and let you know, so you can decide whether you would like to continue with the order or cancel. We will not be liable for any direct, indirect or consequential loss, cost, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.
11.5 Where more than one item is ordered, we will deliver them both together as soon as they are both available
11.6 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
11.7 Please note where a delivery/collection date has been confirmed with the courier and the buyer is not present, Beds on Legs reserves the right to charge the buyer a minimum of £40 to cover the cost of the failed delivery/collection. This charge also applies if a confirmed delivery is cancelled or changed within 48hrs of the confirmed delivery date. Monday deliveries need to be cancelled or changed by the previous Thursday.
11.8 Please note if the drivers are unable to get the item upstairs as it will not fit or because they think it is unsafe to do so, the customer will have the option to accept the delivery or make their own arrangements to move the goods or reject the delivery. If the delivery is rejected there will be a minimum charge of £60, this will be £100 on MADE TO ORDER items.
11.9 Both Beds on Legs/ the contractor and the personnel of Beds on Legs/ the contractor will not accept liability for any damage both to the delivered product and to the customers property, (including all types of fixtures, fittings and building structure), whilst assisting the customer with delivery to the room of choice. The customer must solely take responsibility for this action. Any consequent damage should fall under the customer's household insurance.
11.10 All upgraded delivery charges must be arranged and paid for in full prior to delivery and these are all non-refundable once the item has been dispatched with the courier.
11.11 Beds on Legs contracted deliveries will not set up your item, most beds are flat pack and require assembling.
11.12 Delivery time slots are a guideline only, the courier company try their best to keep within these time slots but it is not always possible due to traffic, breakdown & any other unforseen circumstances. We will not compensate for deliveries arriving outside of the allocated delivery time slot. The courier can also call 30 mins before arrival if you need to get home to meet the delivery
11.13 Please be aware for health and safety issues delivery drivers are unable to remove their shoes when delivering products into customers houses. If you need to protect your flooring please make sure an adequate cover has been placed on the floor prior to the delivery driver arriving.
11.14 Please do not dispose of your old bed before the arrival of the new one.
11.15 Please note once the items have been dispatched there is a minimum £60.00 cancellation fee if you would like to cancel or change your order, this is £100 of MADE TO ORDER items.
11.16 Please note the courier company will deliver to the ground floor or 1st or 2nd floor room of choice. They will not deliver above the second floor of there is no lift
11.17 Please note that all charges for disposal and assembly services are non-refundable if they are not carried out due to a failure on the customers part. For disposals, beds must be disassembled and ready for collection. If an item can not be taken upstairs due to access issues, any assembly charges will still be non-refundable.
12. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.
13. Cancellation rights
13.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items). Before we have dispatched the item there will be no charge for the cancellation of your order.
Once the item has been dispatched with the courier company (which is usually 3-5 days before delivery) or delivered to yourself, there will be a minimum charge of £60 to cancel or return your order, this is £100 on MADE TO ORDER items. Please see the our Returns Policy for guidance on how to return goods after you have received them: Delivery & Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.html
13.2 Should you wish to cancel your order, please e-mail us at email@example.com with your name and order number and give a clear statement that you wish to cancel your goods. If you have already received the items please fill in our customer request form through the following link:
Customer Support Request
13.3 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order) for example made to measure mattresses or items that are not shown on our website.
13.4 If you have received the goods before you cancel you must retain possession and take good care of the goods until we come and collect them
13.5 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
13.6 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss of the goods is due to them not been adequately packaged for the return collection. The goods must be returned in the original packaging. Mattresses can not be slept on and bed frames can not be part or fully assembled if you are cancelling or returning the goods.
14. Cancellation by us
14.1 We reserve the right not to process your order if:
14.1.1 We have insufficient stock to deliver the goods you have ordered;
14.1.2 We do not deliver to your area; or
14.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
15. If there is a problem with the goods
15.1 If you receive a faulty item please contact us within 7 days days in order that we can organize a replacement or collection of the damaged item. Please fill in our customer support request form in order that we can resolve your issue as efficiently and quickly as possible :
Customer Support Request Form
We can also be contacted at firstname.lastname@example.org with any customer service queries
We normally require photos of the item in order to see the fault, these can be attached to the customer support request form.
15.2 We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).
15.3 If you wish to exercise your legal rights to reject goods which do not conform with the Act you must allow us to collect them from you. We will pay the cost of postage or collection.
16.1 Unless agreed otherwise, if you do not receive goods ordered by us yourself within the delivery lead time on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund. If your item has already been dispatched with the courier company, there will still be a minimum charge of £60 to cancel your order or £100 on MADE TO ORDER items.
16.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
16.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
16.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
16.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website from time to time.
18. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
19. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
22. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
23. All images on our website are subject to copyright and can not be copied or used without prior permission