Delivery & Returns
A note on Covid-19
In light of the Prime Minister’s announcement regarding COVID-19, we have taken the decision that the health and safety of our staff & customers is our number one priority. We have all been encouraged to do this as a society so we also extend this priority to our manufacturers and our network of couriers and their staff also. Our showroom is now closed & the office is only open between 9am - 12pm Monday to Friday with a few staff members, following guidance and best practices from the NHS. Deliveries will be limited & there will be delays. The items we can deliver during the lock down are in the Fast Track Delivery section of the website. Deliveries will be curbside or door step only.
Please be aware that delivery lead times will be longer than quoted on individual products at the moment. Some items come direct from the manufacturers and many manufacturers are not open, therefore they can not dispatch the goods. We have a limited number of manufacturers still able to dispatch goods direct to customers listed in the Fast Track Delivery - COVID 19 section.
Our own delivery company is running a limited service at this time and any deliveries that do take place would be on a to the door service as opposed to our usual two man to the room of choice. We would therefore like to ensure that only customers who have someone in the house to help move heavy item/s take up this service. Beds are awkward and bulky items to move and we do not advise lifting or moving these alone.
Pay in 3 payment option
We understand customers may lack confidence in purchasing at the moment due to the current situation, we are therefore offering an alternative way to pay so that you do not have to pay in full. This option can only be given to customers where the card is registered to the address we are delivering to. To take this option up, please select the 'Pay over the phone on 01482 576771' option at the checkout. No payment will be taken and no card details with be required at this point. Payment would work as follows:
1. 10% deposit- we call you to take a deposit over the phone (when we are able to)
2. 40% further deposit would be taken once the manfacturers are open and manufacturing your bed.
3. 50% remaining balance to be taken once the item is ready to be dispatched and leaving with the courier.
We also offer 0% finance and the installments only start after you have received the item. For more information regarding finance options please click here.
Here at Beds on Legs all items are delivered free of charge within England, Wales and Scotland (excluding the post codes in the exclusion from free delivery section listed below).
If you are in the Scottish highlands our couriers charge a nominal fee for this service (* Please see these exclusions listed below). Please note we can not deliver to IV41-56 Isle of Skye, IV63, PA41-80 Inner Hebrides, PH41-44 Muck/Rum, HS1-99 Outer Hebrides, KA27-28 Arran/ Millport, KW15-17 Orkneys, ZE1-99 Shetlands, Ireland & Northern Ireland, Isle of Man post codes IM1-99, Isle of Wight PO30- PO41, Channel Islands (Jersey & Guernsey) JE1-99, GY1-99, Isles of Scilly TR21-25.
The majority of our deliveries are done on our two man courier, after all these items are normally fairly heavy and need two delivery drivers to lift to the room of choice. We have decided to no longer use 24hr delivery companies due to their high failure rate.
Once you have placed your order, we will send you a confirmation invoice, this may be the following day if you have placed your order on an evening. Your item will be delivered within the delivery time quoted under the price of each product. The courier will then be your next point of contact, they will contact you with an optional delivery date. If you can accept this please reply confirm and the courier will then contact you the day before delivery with a 3 hour time slot. If the delivery date is not suitable please decline and they will then give you the next available option. They deliver 6 days a week and are in most areas most days.
Premier Two Man Service
Wherever possible the Premier Two Man service will be offered via the delivery company BJS Home Delivery with:
- Delivery to room of choice upstairs or downstairs
- Monday to Friday (Free) Saturday (+£20.00) 7.00am to 9.00pm delivery
We can not deliver on a Saturday to the following post codes LD, LL, SA, SY, EX, PL, TQ, TR, CA, DG, EH, G, KA, ML & TD.
- 3 hour delivery slots given by the courier (excluding the following post codes: LD, LL, SA, SY, EX, PL, TQ, TR, CA, DG, EH, G, KA, ML & TD)
- PLEASE NOTE WE CAN DELIVER TO THE GROUND FLOOR, FIRST OR SECOND FLOOR WITHOUT A LIFT. There is a charge of £10 per floor for all orders delivered above the second floor without a lift.
Delivery time slots are a guideline only, the courier company try their best to keep within these time slots but it is not always possible due to traffic, breakdown & any other unforseen circumstances. We will not compensate for deliveries arriving outside of the allocated delivery time slot. The courier can also call 30 mins before arrival if you need to get home to meet the delivery.
If you live within the HU post code area you can select an AM or PM service between Monday and Saturday free of charge and your bed will be delivered on a two man delivery service as standard to the room of choice. We can also offer disposal of old mattresses for £25 and an assembly service for £30.
Exclusions on free delivery
The following post codes in Scotland normally incurr a delivery charge of £30.00:
AB, DD, FK, KW1-14, IV1-40, PA1-19, PA20-38, KY, PH1-40
Please note we CANNOT deliver to the following post codes
- IV41-56 Isle of Skye, IV63, PA41-80 Inner Hebrides, PH41-44 Muck/Rum, HS1-99 Outer Hebrides, KA27-28 Arran/ Millport, KW15-17 Orkneys, ZE1-99 Shetlands, Ireland & Northern Ireland, Isle of Man post codes IM1-99, Isle of Wight PO30- PO41, Channel Islands (Jersey & Guernsey) JE1-99, GY1-99, Isles of Scilly TR21-25.
- FOR DELIVERY LEAD TIMES ON EACH PRODUCT PLEASE LOOK BELOW PRODUCT PRICE.
- DISPOSAL OF OLD BED &/or RECYCLE OF OLD MATTRESS - Now available for £50 (Please note this does not include disassembly of the old bed, it must be ready for collection)
- BED ASSEMBLY - Divan/Divan Ottoman Beds £45 each. We can not assemble bedsteads & ottoman bedsteads. We can assemble some bunk beds, midsleepers and high sleepers, please call 01482 576771 for a quote.
Delivery Terms quoted from our T&C's
11. Delivery/ Collection
11.1 Our delivery charges are set out on the following link:
These are normally added to your order through the checkout process after you have typed in your post code, however if the charge is not present upon checkout but is listed in our exclusion from free delivery list, we will call after the order is placed to get permission to take the charge from your card.
11.2 Please note that we are only able to deliver to addresses within the United Kingdom excluding Northern Ireland. We can also not deliver to Ireland.
11.3 We will deliver the goods to the address you specify for delivery on your order. It is important that this address is accurate. If you have any delivery instructions, please inform us via e-mail to firstname.lastname@example.org. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). Where you have requested a pre-call for delivery/collection and do not answer your phone leading to delivery failure, there will be a minimum charge of £40 for redelivery/collection.
11.4 We will aim to deliver the goods by the date quoted for delivery under the price on each individual product page but delivery times are not guaranteed. If we are unable to deliver in the time quoted, we will contact you with the revised delivery time via e-mail or telephone and let you know, so you can decide whether you would like to continue with the order or cancel. We will not be liable for any direct, indirect or consequential loss, cost, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.
11.5 Where more than one item is ordered, we will deliver them both together as soon as they are both available
11.6 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
11.7 Please note where a delivery/collection date has been confirmed with the courier and the buyer is not present, Beds on Legs reserves the right to charge the buyer a minimum of £40 to cover the cost of the failed delivery/collection. This charge also applies if a confirmed delivery/collection is cancelled or changed within 48hrs of the confirmed delivery date. Monday deliveries need to be cancelled or changed by the previous Thursday.
11.8 Please note if the drivers are unable to get the item upstairs as it will not fit or because they think it is unsafe to do so, the customer will have the option to accept the delivery or make their own arrangements to move the goods or reject the delivery. If the delivery is rejected there will be a £60 minimum charge. The returns fee on made to order items is £100 & 50% of the product price on 6ft Super Kingsize Beds. A made to order item is anything where you have to select the size, colour &/or storage option.
11.9 Both Beds on Legs/ the contractor and the personnel of Beds on Legs/ the contractor will not accept liability for any damage both to the delivered product and to the customers property, (including all types of fixtures, fittings and building structure), whilst assisting the customer with delivery to the room of choice. The customer must solely take responsibility for this action. Any consequent damage should fall under the customer's household insurance.
11.10 All upgraded delivery charges must be arranged and paid for in full prior to delivery and these are all non-refundable once the item has been dispatched with the courier.
11.11 Beds on Legs contracted deliveries will not set up your item, most beds are flat pack and require assembling.
11.12 Delivery time slots are a guideline only, the courier company try their best to keep within these time slots but it is not always possible due to traffic, breakdown & any other unforseen circumstances. We will not compensate for deliveries arriving outside of the allocated delivery time slot. The courier can also call 30 mins before arrival if you need to get home to meet the delivery
11.13 Please be aware for health and safety issues delivery drivers are unable to remove their shoes when delivering products into customers houses. If you need to protect your flooring please make sure an adequate cover has been placed on the floor prior to the delivery driver arriving.
11.14 Please do not dispose of your old bed before the arrival of the new one.
11.15 Please note once the items have been dispatched there is a minimum charge of £60.00 cancellation fee, if you would like to cancel or change your order.
11.16 Please note the courier company will deliver to the ground floor or 1st or 2nd floor room of choice without a lift. They will only deliver above this floor without a lift if the extra charge of £10 per floor has been paid & we have been notified prior to delivery.
11.17 Please note that all charges for disposal and assembly services are non-refundable if they are not carried out due to a failure on the customers part. For disposals, beds must be disassembled and ready for collection. If an item can not be taken upstairs due to access issues, any assembly charges will still be non-refundable.
We hope that you will be very happy with your purchase but if for any reason you need to return your item please see the following details:
Item is damaged or faulty upon receipt
If your item is damaged or faulty due to any reason upon receipt, please sign for the item as damaged with the courier and contact us immediately. If the damage or fault to the item is not noticeable until you have opened up the packaging, please keep the packaging for the product and inform us within 7 working days. We will request that you fill in our Customer Support Request Form. Click Here for form . Please attach pictures of the damage to the form so that we can resolve this as quickly as possible. If you do not inform us within 7 days this may jeopardise your rights to cancel.
The form will ask whether you require a replacement or want to return the item. If you accept a replacement this can not be cancelled once the item has been dispatched without incurring a returns fee.
If you would like to return the item we will book in a collection with yourself, the collection is bound by the same terms as the delivery & the item must be packaged in it's original packaging. Once the item has been returned to us in good condition, the consumer will be refunded within 14 days.
Items faulty within warranty period
If your item becomes faulty due to a manufacturing fault within the guarantee or warranty period, and it's over 7 days since receipt of the item, please contact us via the following Customer Support Request Form. Click Here for form
Please attach pictures of the fault to the form so we can resolve your request as quickly as possible. If the product is within it's guarantee or warranty you will be entitled to a repair or replacement. If the item requires a collection and refund, the item must be packaged. We can send out packaging to cover the item as we can not collect the item unless it is wrapped.
If you change your mind
If for any reason you wish to return the goods (except for special order items such as made to order mattresses or items that are not on our website), please note that you have 14 days in which to report this to us. There will be a minimum charge of £60 to return your item, MADE TO ORDER items incurr a returns fee of £100 (a made to order item is anything where you have to select the size, colour &/or storage option) and on 6ft Super Kingsize items the returns fee is 50% of the price of the product. This will be deducted from your refund. We aim to process all refunds within 14 days once your item has been returned to ourselves in good condition.
We are offering free returns on mattresses purchased after the 30th January 2019. In order to benefit from this offer we must be notified within 7 days of delivery, the mattress can be tried but not slept on and it must be able to be collected in orginal packaging which is two plastic bags. The standard returns policy is applied after 7 days.
Please contact us via the following Customer Support Request Form. Click Here for form
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.html
Mattresses can not be slept on and bed frames can not be partially or fully assembled. The item/s must be packaged in it's original packaging and sealed appropriately. It may affect your refund if the goods are not in the correct packaging and sealed.
If we have an offer by which you have benefited from such as vouchers and you have already received the voucher code, you will be refunded less the amount of vouchers you have received as well as the returns fee. All upgraded delivery charges are non-refundable such as Saturday delivery charges
If you change your mind once the item had been dispatch (which is up to 6 days before delivery) or if the item does not fit or the courier company does not think it is safe enough to take upstairs, you would still incurr a minimum return fee of £60 for standard items, this is £100 for MADE TO ORDER items & 50% of the product on a 6ft Super Kingsize Bed.
Collections are on done between 7.00am- 9.00pm and you will be given a 3hr time slot the evening before collection.
If you are not in for the collection and have confirmed that you would be available there will be a minimum extra £40 charge. Please note the same delivery terms and conditions apply to returns.